AT&T is one of the largest providers of phone, internet, and TV services in the United States.
Millions of Americans use AT&T services every day, but many of the company's users report problems with frequent service outages and connectivity problems.
Almost everyone has had problems with their AT&T services at some point, but do complaints alone ensure proper resolution? This article will answer the question of how to file AT&T complaints and take legal action if the company refuses to address your complaint and resolve the issue.
When it comes to resolving service issues, AT&T should treat all customer complaints equally. No matter how big or small your issue might be, you should always have your voice heard.
To file a complaint with AT&T, you can call the appropriate customer service phone number (see table below).
It is important to note that all complaints are recorded in order to help them be tracked, and figures about these complaints can be used to help improve services. The records are kept by AT&T employees in different departments and then passed on to an executive decision-maker at the company for further review.
You can also go online and file a complaint through its website. In most cases, the company will provide you with a tracking ticket number that will help you keep track of its progress through your case.
If you're filing an issue with AT&T via the website, you should provide as much detail as possible about your problem so that AT&T can resolve it in a timely manner.
AT&T's customer service hours are weekdays from 8:00 am to 11:35 pm. The company offers next-day service for all their cable customers. If you're a non-cable customer, your repair should be completed within three working days, but sometimes it can take longer.
It is recommended that you have a backup plan in case of an internet outage, as it could take up to five days before you're back online.
|How To Reach Home Depot Customer Service|
|AT&T Customer Service||https://www.att.com/support/contact-us/|
|SMS||Text your problem to 38698|
AT&T's customer service is known to be among the best in the industry. Regardless of whether you're filing a complaint or have a problem with your services, AT&T should be able to resolve them as quickly as possible.
If you've tried going through customer service and still have an unresolved issue, it might be time to contact the company's executive office. You can do so by calling (210) 821-410 and describing the issue you have with the company’s customer service.
If the company cannot or does not want to resolve your issue, you can file a complaint against AT&T with:
- The Federal Trade Commission (FTC)
- The Federal Communications Commission (FCC)
AT&T has been an active participant in the federal government's program that puts the FTC in charge of protecting consumers from companies that break the law. If you have a complaint against AT&T, you should first consider filing it with the FTC.
To file a complaint with the FTC, you need to follow these steps:
- Complete an FTC consumer complaint form
- Submit a copy of your AT&T bill showing the charges for which you're complaining
- Attach a copy of any AT&T contracts that you have
- File the complaint within 180 days of the time you were charged, billed, or overcharged by AT&T or from when you first noticed the problem to be eligible for relief and reimbursement costs.
The FTC also researches and investigates consumer complaints against companies that have violated certain laws, when those violations may affect millions of people.
Note that the FTC will not normally take on consumer issues unless they're serious enough to affect many people or if there is evidence that a company is violating federal law.
The FCC is the second government agency that can handle your AT&T complaints. Like the FTC, the FCC also has a Consumer Complaint Center that you can use to file an AT&T complaint.
To file a complaint with the FCC, you can:
- Complete an online complaint form
- Call 1-888-225-5322 to file a complaint by phone
- Fax your complaint to 202-418-1440
For AT&T to be classified as a common carrier, it must provide a certain level of service. If you are completely dissatisfied with your service, you can file suit in civil court against AT&T for breach of contract, fraud, misrepresentation, or negligence.
Before embarking on the process of suing AT&T in small claims court, you should take into consideration the following factors:
- The amount of money you're seeking to recover
- How much time has passed since your dispute
- Whether you have a strong case or not
- Your time, energy, and financial investment required
- Any legal expenses you may face
- How much the lawsuit process will delay the recovery of your money
- Any other factors that will affect your decision to sue AT&T
If you still want to proceed with suing AT&T, the first step is to draft and send them a demand letter. The letter must include the following:
- A demand for the amount of money you're seeking
- A statement that you are suing AT&T for breach of contract
- A statement that you are suing AT&T for fraud, misrepresentation or negligence
- The amount being sought must be equal to or less than a $10,000 limit set by your state's small claims court system
- Include the name and address of AT&T's CEO
If you don't hear back from AT&T within the allotted time, or if you're not satisfied with their response, you can then file a lawsuit against them in your state's small claims court.
The procedures and requirements for filing your lawsuit will vary with each state. But most require that you have a valid claim against AT&T and that the amount of money being sought is within the limits set by the state.
Legal procedures tend to get complicated and can drag on for months. If you don’t want to waste time filing all the required legal documentation and would like to avoid paying an exorbitant fee for an attorney to represent you in court, DoNotPay is the perfect solution!
Our award-winning app can help you sue AT&T in small claims court by generating a demand letter and helping you fill out and file all the required legal documents in minutes!
Here’s how you can file a claim against AT&T in a few easy steps:
- Open DoNotPay in your web browser and select the Sue Now product
- Tell us how much money you are owed by the company, if any
- Choose an appropriate reason for your lawsuit
- Answer a few questions from our AI-powered chatbot
- Provide any evidence that will help us build your case
The process literally takes less than 5 minutes! DoNotPay will put legal pressure on AT&T to resolve your complaint by emailing by creating a professional demand letter and mailing it to the company on your behalf.
The app will also help you fill out the necessary court filings, so if the company fails to respond or you decide to reject their offer, you escalate the issue and take the case to small claims court.
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0500 or 611 from a mobile device. If you prefer to chat, you can interact that way. You can visit the AT&T Website and scroll down to the bottom of the page and select Prefer to Chat. Also, you can reach out through social media (facebook, twitter) and private message/direct message AT&T for assistance.How do I make a formal complaint to AT&T? ›
- Submit the Notice of Dispute form online at att.com/noticeofdispute.
- Or you can download the form and mail a printed copy of it. Fill out online: Notice of Dispute (PDF, 324KB)
To dispute your AT&T Wireless bill, dial 611 or call 800.331. 0500 from your AT&T mobile phone. For all other AT&T services, including internet (including Fixed Wireless), AT&T TV and home phone, contact AT&T's primary customer service number at 800.288. 2020.How do I leave feedback ATT? ›
We'd love to get your feedback to share with other customers on att.com. If you need help or want to contact customer service, please call 800.331. 0500 or visit us at att.com/support. You can also go the AT&T Community Forums for additional support."Does AT&T have account managers? ›
Online with AT&T Account Manager
In this way, you can rest assured that you are paying for precisely what you need and use – no more and no less. The Phone Features capability on the AT&T Account Manager portal allows you to change the settings of your local calling features online.
If you have or had an AT&T post-paid wireless plan you may be entitled to a payment by check or bill credit from a class action settlement. IMPORTANT: You need to file a claim by October 29, 2022, to get a payment from this settlement. Click here to file a claim.How do I make a customer service complaint? ›
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.How do I file a complaint over the phone? ›
The easiest and most common way to do this is to first of all give the topic of the call without saying that there is a problem associated with it yet, with phrases like: - Caller: “I'm phoning about my stay in your hotel last week.” - Caller: “I'm calling about the latest batch of eggs.”Will AT&T lower my bill if I threaten to cancel? ›
Another effective strategy is threatening to cancel. This triggers additional discounts if you're a good customer and you can always back out of canceling. You haven't gotten the full amount of savings from AT&T yet. Ask for a reference code for your savings and when it will take effect.Does AT&T have a customer retention department? ›
AT&T retention is responsible for reducing churn within the company. They have a range of discounts and offers they can use to tempt you to stay for another year or two years. You can contact them by dialing 611 from an AT&T phone or calling 1-800-331-0500.
The most popular method of contacting AT&T with a complaint is by calling them, that phone number is 800-331-0500. They follow normal business hours of operation, so call between Monday and Friday, 8am-6pm EST. You can also email the support department 24/7 at email@example.com.What does leave feedback mean? ›
Definition of 'leave feedback'
If a guest leaves feedback, they tell you if they enjoyed their stay and what could be improved.
If the buyer left negative feedback intentionally, then when you contact the buyer, be polite and apologize for any inconveniences experienced as a result of the transaction. Ask them what you can do to amend the situation. Most of the time, a refund or replacement will do the trick.Can you retract positive feedback? ›
Once you've submitted positive Feedback for a seller, you can't change it to neutral or negative feedback.What company owns AT&T? ›
AT&T CorporationWhat is the salary of AT&T CEO? ›
Chief Executive Officer, AT&T Inc. John Stankey assumed the role of CEO in July 2020 after previously serving as president and chief operating officer. With $134 billion in 2021 revenues, AT&T is one of the world's largest companies in technology and telecom.What does an AT&T account manager do? ›
Key Roles/Responsibilities: Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions. With the aid of support resources, identifies sales opportunity solutions.How do I get my AT&T corporate social responsibility? ›
AT&T will accept CSR requests from LSPs acting as an authorized agent for the customer. The LSP must have a Letter of Authorization (LOA) and retain it on file. AT&T will provide the Customer Service Record via e-mail to the originator of the CSR request provided the mandatory fields on the CSIR form are complete.What is AT&T ACP program? ›
The ACP is a federal government program that can help eligible customers pay for their home internet service. Through the ACP, eligible customers can reduce their AT&T Internet bill by up to $30 per month*, or up to $75 per month if they live on qualified Tribal Lands.
Class members will receive an equal share of the net settlement fund if they choose to participate in the deal. Payments are estimated to be $20, but may be higher or lower depending on the number of class members who file a claim with the administrative fees settlement.Why are people suing AT&T? ›
Their complaint accuses the carrier of violating several California statutes regarding unfair, unlawful and fraudulent business practices, as well as "the implied covenant of good faith and fair dealing."Can I sue AT&T for overcharging me? ›
You can sue AT&T in the California Small Claims Court nearest to you. Check out our How to File your California Small Claims Court Case article. Small Claims Court provides a public forum for quick, efficient, and affordable resolution of disputes.What are the 4 types of complaints? ›
When customers are dissatisfied with the service you're providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.What three 3 Things do all customers want when they complain? ›
- Customers want you to fix the problem. That's what your customers normally want. ...
- Customers want to hear your excuses. ...
- Customers want to help you. ...
- Customers want to break up with you.
- Start politely. ...
- Make your request into a question. ...
- Explain the problem. ...
- Don't blame the person you are dealing with. ...
- Show the you are in the know.
- Product is out of stock. ...
- Broken/defective product. ...
- Product doesn't meet expectations. ...
- Preferred payment not accepted. ...
- Long hold times. ...
- Disinterested customer service. ...
- Having to restate the issue. ...
- Issue not resolved on first call.
Tell the company how long you're willing to wait for a response. Give time for the company to take action, but let the company know you'll report the matter to your state attorney general or consumer protection office if you don't hear back soon.What are the three typical stages of a complaint investigation? ›
- Step 1: Assessment. Make sure that you understand the complaint and the products and services that caused the problem or complaint to occur. ...
- Step 2: Investigation. ...
- Step 3: Weighing the evidence. ...
- Step 4: Correcting mistakes. ...
- Step 5: Putting things right. ...
- Step 6: Respond.
Cancel service or return/exchange equipment (cellphones, iPads, data cards) for a full refund, less any applicable restocking fee, within 30 days of ship date.
Bill Dispute activities let you dispute charges at the Foundation Account, Billing Account, and Wireless Number levels depending on your user role. You can also view pending and historical bill disputes, and their statuses, including those disputes created by an AT&T Customer Care representative after a phone call.How do I get out of a high phone bill? ›
- Use Wi-Fi when you can. ...
- Limit your background data use. ...
- Cut the insurance. ...
- Sign up for automated payments or paperless billing. ...
- Take advantage of your employee discount. ...
- Buy no-contract phones. ...
- Keep your phone longer. ...
- Don't do a payment plan for your phone.
AT&T offers a return policy for equipment and services purchased directly from AT&T. This return policy may not reflect the policies of AT&T authorized retailers. If the phone or device you purchased doesn't meet your expectations, return it by mail within 30 days from the date the equipment was shipped.Does ATT have a loyalty department? ›
You can contact our Customer Loyalty Department at 800-331-0500, every SUN - SAT from 8 a.m. - 9 p.m. Hope this helps! Still need help? Ask a question!What does the retention department do? ›
Customer retention specialists are essential for any service department because they manage how customers view your brand. They are the ones who ask customers for feedback, manage expectations, and cultivate relationships through the give and take of sales, products, and services.How do I report AT&T to the FCC? ›
Phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275. Mail (please include your name, address, contact information and as much detail about your complaint as possible):How do I get a human at AT&T? ›
- Call AT&T's service number at 1-800-331-0500.
- When the automated system alerts you that your call may be recorded, press zero. ...
- You'll be asked if you're calling from the phone number associated with your account. ...
- The automated system will ask what service you're calling about.
Feedback can take many forms such as oral, written, informal, formal, descriptive, evaluative, peer and self-assessed feedback.What are the 5 types of feedback? ›
- Evaluative Feedback. This type of feedback is the most common. ...
- Interpretive Feedback. ...
- Supportive Feedback. ...
- Probing Feedback. ...
- Understanding Feedback.
Deleting bad product reviews reduces the integrity of all published product reviews, and consumers might suspect that they only see the good stuff said about your brand. Leaving negative reviews up doesn't necessarily hurt your brand, especially when the review is worded in a polite manner.
- Have a thoughtful discussion in private. ...
- Be prepared for pushback. ...
- Document everything. ...
- Offer constructive feedback in public. ...
- Comment on the behavior, not the character. ...
- Continue to grow as a manager.
- Providing feedback that is vague. ...
- Provide feedback that is not directly from you. ...
- Provide feedback with generalities. ...
- Not being open to feedback. ...
- Failing to act on it. ...
- Taking it personally.
- 1.1 Keep responses appropriate and never place blame or argue.
- 1.2 Invite the unsatisfied reviewer to continue the conversation offline.
- 1.3 Politely bring attention to fraudulent reviews with facts.
- 1.4 Ask the reviewer to delete the fraudulent review.
Positive feedback loops do not go on forever; they are ultimately stopped by negative feedback loops once the process they were used for is complete.How do you bounce back after negative feedback? ›
- Take a moment. The first thing to know is that you don't need to respond right away: in fact, it's probably best just to listen and let your emotions cool down before you try to respond. ...
- Show that you're open to criticism. ...
- Get more information. ...
- Always follow-up.
Tweet AT&T customer service on Twitter at @attcares or post a complaint to their Facebook page. If you would like to send a complaint to AT&T corporate headquarters, their mailing address is 208 South Akard Street, Dallas TX, 75202.How do I get into AT&T retention department? ›
You can reach the ATT loyalty department at (877) 714-1509 and (877) 999-1085. If you have a specific question about a particular service, call the phone numbers that service those specific products.How do I talk to a supervisor at directv? ›
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023, or AT&T 1-800-288-2020.Can you sue AT&T? ›
You can sue AT&T in the California Small Claims Court nearest to you. Check out our How to File your California Small Claims Court Case article. Small Claims Court provides a public forum for quick, efficient, and affordable resolution of disputes.Can I email a complaint to AT&T? ›
AT&T does not offer customer support via email, however, there are multiple other ways to reach out to AT&T customer service. For instant help, you can call 1-855-386-4590. You can also reach out to AT&T customer service via social media, live chat, and support forums or by visiting the AT&T Stores.
Another effective strategy is threatening to cancel. This triggers additional discounts if you're a good customer and you can always back out of canceling. You haven't gotten the full amount of savings from AT&T yet. Ask for a reference code for your savings and when it will take effect.What is AT&T thanks program? ›
AT&T THANKS is a customer appreciation program with a variety of offers and benefits for eligible customers. Benefits vary depending on your tier: Blue, Gold or Platinum. Examples include: Movie tickets. Wi-Fi Hot Spots.How much money does the CEO of AT&T make? ›
|Name And Title||Total Compensation|
|J. Stankey CEO||Total Compensation $23,352,010 View details|
|D. McAtee Sr. Exec. Vice Pres. & General Counsel||Total Compensation $10,341,882 View details|
|J. McElfresh CEO-AT&T Communications, LLC||Total Compensation $12,195,527 View details|
DirecTV has agreed to establish a fund of $9.4 million to settle a class action lawsuit that claimed the company intentionally set up minority-owned small businesses with residential accounts so the company could later fine them for using those accounts for their businesses.Is there a lawsuit against DirecTV? ›
The plaintiffs in this putative nationwide class action allege that DirecTV has violated California consumer protection laws by engaging in a “bait and switch” scheme in which it markets satellite television receivers for purchase, informing customers only after the sale is completed that they have merely “leased” the ...What does a direct supervisor do? ›
A direct supervisor is the person who monitors and regulates employees daily in the performance of assigned tasks. Direct supervisors are authorized to hire, discipline, promote, reward, and perform other associated activities of the employees in their departments, such as completing performance reviews.